Onyx is dedicated to providing the best service possible within our industry. Whilst we strive to ensure all the experiences our customers have with us are outstanding, we understand that at times, we may fall short on our expectations.
If you wish to raise a complaint about the service you have received, we’ll aim to address them in a timely and effective manner.
For any complaints, please e-mail us on firstname.lastname@example.org - this inbox will go directly to our senior management team here at Onyx. Once received, your complaint will be acknowledged via e-mail and one of our managers will investigate your complaint thoroughly and aim to have a resolution provided within three working days.
This includes a full 60-day money back guarantee if you're not completely satisfied, although we're confident you will be.